TENEX MANAGEMENT SERVICES T/A DRDAVENICOL.COM
DIGITAL SUBSCRIPTION TERMS & CONDITIONS

TERMS of Sale

Background:
 

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Content, accessed via Subscriptions, is sold by Us to consumers through these websites, www.drdavenicol.com and vetx.thinkific.com and vetx.drdavenicol.com (“Our Sites”). Please read these Terms of Sale carefully and ensure that you understand them before purchasing a Subscription. You will be required to read and accept these Terms of Sale when ordering a Subscription. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase a Subscription and access Paid Content through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
 

1. Definitions and Interpretation
1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following

meanings:
 

“Contract”
means a contract for the purchase of a Subscription to access Paid Content, as explained in Clause 6;
“Paid Content”
means the digital content sold by Us through Our Site;
“Subscription”
means a subscription to Our Site providing access to Paid Content;
“Subscription Confirmation”
means our acceptance and confirmation of your purchase of a Subscription;
“Subscription ID”
means the reference number for your Subscription; and
“We/Us/Our”
means Tenex Management Services Ltd, a company registered in England under 10028967, whose registered address is 32 Church Road Hove East Sussex BN3 2FN and whose main trading address is 6 Canning Street, Brighton, BN2 0EF.
 

“Student/subscriber”
Means any person enrolled to use the Paid Content available on Our Sites.

1. Information About Us
1. Our Sites, www.drdavenicol.com and vetx.thinkific.com and vetx.drdavenicol.com, are owned or operated

by Tenex Management Services Ltd, a company registered in England under 10028967, whose registered address is 32 Church Road Hove East Sussex BN3 2FN and whose main trading address is 6 Canning Street, Brighton, BN2 0EF. Our VAT number is GB 260450433

2. Age Restrictions
Consumers may only purchase Subscriptions and access Paid Content through Our Site if they are at least 18 years of age.
 

1. Subscriptions, Paid Content, Pricing and Availability

1. We make all reasonable efforts to ensure that all descriptions of Subscriptions and Paid Content available

   from Us correspond to the actual Subscription and Paid Content that you will receive. Please note, however, that due to the evolving nature of the materials taught on these courses, minor discrepancies may occur.

2. We may from time to time change Our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 14 days before the change is due to take effect. If you do not agree to such a change, you may cancel the Contract as described in sub-Clause 11.1.

3. Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.

4. In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content. If We do so, We will inform you at least 14 days before the changes are due to take effect. If you do not agree to the changes, you may cancel the Contract as described in sub- Clause 12.1.

5. Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Paid Content. Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.

6. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. [All pricing information is reviewed and updated every 12 months Changes in price will not affect any order that you have already placed (please note sub-Clause 5.11 regarding VAT, however).

7. All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 48 hours, We will treat your order as cancelled and notify you of this in writing.

8. If We discover an error in the price or description of your Subscription after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens. If We inform you of such an error and you do wish to cancel the Contract, please refer to sub-Clause 12.4.

9. If the price of a Subscription that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.

10. All prices on Our Site include VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
     

1. Orders – How Contracts Are Formed

1. Our Site will guide you through the process of purchasing a Subscription. Before completing your

   purchase, you will be given the opportunity to review your order and amend it. Please ensure that you

   have checked your order carefully before submitting it.

2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as

   soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.

3. No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by Us sending you a Subscription Confirmation by email. Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.

4. In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

5. Any refunds under this Clause 6 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

6. Refunds under this Clause 6 will be made using the same payment method that you used when purchasing your Subscription.
    

1. Payment

   1. Payment for Subscriptions must always be made in advance. Your chosen payment method will be

      charged when we process your order and send you a Subscription Confirmation (this usually occurs

      immediately and you will be shown a message confirming your payment).

   2. We accept the following methods of payment on Our Site:

      1. Mastercard;

      2. Visa;

2. If you do not make any payment due to Us on time, We will suspend your access to the Paid Content. For

   more information, please refer to sub-Clause 8.5. If you do not make payment within 7 days of Our reminder,

   We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.

3. If you believe that We have charged you an incorrect amount, please contact Us at emma@drdavenicol.com

   as soon as reasonably possible to let us know. You will not be charged for Paid Content while availability is suspended.
    

1. Provision of Paid Content

   1. Paid Content appropriate to your Subscription will be available to you immediately when We send you a

      Subscription Confirmation and will continue to be available for the duration of your Subscription

      (including any renewals), or until you end the Contract.

   2. When you place an order for a Subscription, you will be required to expressly acknowledge that you wish

      the Paid Content to be made available to you immediately. You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) the Paid Content, you will lose your legal right to cancel if you change your mind (the “cooling-off period”). Please see sub-Clause 10.1 for more information.

   3. In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

      1. To fix technical problems or to make necessary minor technical changes;
      2. To update the Paid Content to comply with relevant changes in the law or other regulatory

      requirements;
      3. To make more significant changes to the Paid Content, as described above in sub-Clause 4.5.

2. If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 8.3, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform you as soon as reasonably possible after suspension). You will not be charged while availability is suspended and your Subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than 5 days). If the suspension lasts (or We tell you that it is going to last) for more than 14 days, you may end the Contract as described below in sub-Clause 11.2.

3. We may suspend provision of the Paid Content if We do not receive payment on time from you. We will inform you of the non-payment on the due date, however if you do not make payment within 7 days of Our notice, We may suspend provision of the Paid Content until We have received all outstanding sums due from you. If We do suspend provision of the Paid Content, We will inform you of the suspension. You will not be charged for any Paid Content while provision is suspended.

4. Any refunds under this Clause 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

5. Refunds under this Clause 7 will be made using the same payment method that you used when purchasing your Subscription.
    

1. Licence

1. When you purchase a Subscription to access Paid Content, We will grant you a limited, non-exclusive,

   non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes. The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).

2. The licence granted to you under sub-Clause 8.1 is subject to the following usage restrictions and/or permissions:

   1. You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).
    

1. Use of Image in Works.

1. The Subscriber/Student hereby gives Tenex Management Services Ltd permission and authorisation to

   capture and use the Subscriber/Student image or likeness and incorporate it into the digital content for the intended business purposes contemplated herein, or for any marketing/promotional activities to promote the Paid Content available in the VetX community or any of Tenex Management’s related activities. This includes using any video clips or likeness to promote the VetX community or during speaking engagements where Dr Dave Nicol may use the Paid Content outside of the community.

2. The Subscriber/Student hereby waives the right to any form of compensation for the use of their image or likeness in any format.
    

1. Problems with the Paid Content
   1. By law, We must provide digital content that is of satisfactory quality, fit for purpose, and as described. If

   any Paid Content available through your Subscription does not comply, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:

   1. If the Paid Content has faults, you will be entitled to a repair or a replacement.

   2. If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and

      without significant inconvenience to you, you may be entitled to a full or partial refund.

   3. If you can demonstrate that the fault has damaged your device or other digital content belonging to

      you because We have not used reasonable care and skill, you may be entitled to a repair or

      compensation. Please refer to sub-Clause 13.3 for more information.

2. Please note that We will not be liable under this Clause 10 if We informed you of the fault(s) or other

   problems with particular Paid Content before you accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned you that it may contain faults that could harm your device or other digital content); if you have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

3. If there is a problem with any Paid Content, please contact Us at emma@drdavenicol.com or use the contact form on Our Site www.drdavenicol.com to inform us of the problem.

4. Refunds (whether full or partial, including reductions in price) under this Clause 9 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

5. Refunds under this Clause 9 will be made using the same payment method that you used when purchasing your Subscription.

6. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
    

1. Cancelling Your Subscription

1. If you are a consumer in the European Union, by default you have a legal right to a “cooling-off” period

   within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Subscription Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.

2. After the cooling-off period, you may cancel your Subscription at any time, however subject to sub-Clause 11.3 and Clause 12, We cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

3. If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Content. Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund. If you have accessed any Paid Content once the Subscription has started, We will not be able to offer any refund and you will continue to have access to the Paid Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).

4. If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your cancellation by email or by post and is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:

   1. Email: emma@drdavenicol.com;

   2. Post: PO Box 5436, BRIGHTON, BN50 8JN.

In each case, providing Us with your name, address, email address, telephone number, and Subscription ID.

1. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.

2. Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

3. Refunds under this Clause 11 will be made using the same payment method that you used when purchasing your Subscription.
    

1. Your Other Rights to End the Contract

1. You may end the Contract at any time if We have informed you of a forthcoming change to your

   Subscription or the Paid Content (as described in sub-Clauses 4.3 or 4.5), or to these Terms of Sale that you do not agree to. If the change is set to take effect or apply to you before the end of your current Subscription, We will issue you with a pro-rated refund equal to the remaining time left in that Subscription. If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract will end at the end of that Subscription period and you will continue to have access to the Paid Content until that date.

2. If We have suspended availability of the Paid Content for more than 14 days, or We have informed you that We are going to suspend availability for more than 14 days you may end the Contract immediately, as described in sub-Clause 8.4. If you end the Contract for this reason, We will issue you with a partial refund that reflects the duration of the contract that had elapsed before the suspension began.

3. If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately. If you end the Contract for this reason, We will issue you with a partial refund that reflects the duration of the contract that had elapsed until the stated date of the problem began.

4. If We inform you of an error in the price or description of your Subscription or the Paid Content and you wish to end the Contract as a result, you may end it immediately. If you end the Contract for this reason, We will issue you with a full refund.

5. You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

6. Refunds under this Clause 12 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription.

7. If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your cancellation by email or by post and is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:

   1. Email: emma@drdavenicol.com;

   2. Post: PO Box 5436, BRIGHTON, BN50 8JN.

In each case, providing Us with your name, address, email address, telephone number, and Subscription ID. in each case, providing Us with your name, address, email address, telephone number, and Subscription ID.

1. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
 

1. Our Liability to Consumers

   1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of

      these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

   2. Our Paid Content is intended for non-commercial use only. We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

   3. If, as a result of Our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, We will either repair the damage or pay you appropriate compensation. Please note that We will not be liable under this provision if:

      1. We have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or

      2. The damage has been caused by your own failure to follow Our instructions; or

      3. Your device does not meet any relevant minimum system requirements that We have made you aware

         of before you purchased your Subscription.

2. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by

   Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent

   misrepresentation.

3. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of

   your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
    

1. Contacting Us
   1. If you wish to contact Us with general questions, matters relating to paid content, cancellations or

   complaints, you may contact Us by email at emma@drdavenicol.com, or by post at PO Box 5436,

   BRIGHTON, BN50 8JN.

2. Complaints and Feedback

   1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

   2. All complaints are handled in accordance with Our complaints handling policy and procedure.

   3. If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the

      following ways:
      1. In writing, addressed to Dr Dave Nicol, PO Box 5436, BRIGHTON, BN50 8JN;

2. Using Our Contact Us form found on the homepage of www.drdavenicol.com 3. By email sent to emma@drdavenicol.com.
 

1. How We Use Your Personal Information (Data Protection)

   1. All personal information that We may collect (including, but not limited to, your name, address and

      telephone number) will be collected, used and held in accordance with the provisions of the Data

      Protection Act 1998 and your rights under that Act.

   2. We may use your personal information to:

      1. Provide Subscriptions and Paid Content to you;

      2. Process your payment; and

      3. Inform you of new products and/or services available from Us (if you opt or have previously opted to

         receive it). You may request that We stop sending you this information at any time.

      4. Your images or appearance in videos will be used in the

2. We will not pass on your personal information to any third parties [without first obtaining your express permission or] unless the law requires it.
    

1. Other Important Terms

1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as

   applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.

2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract) without Our express written permission.

3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Subscription, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them (also see sub-Clause 11.1 above).
    

1. Law and Jurisdiction

1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise)

   shall be governed by, and construed in accordance with the law of England & Wales.

2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of

   residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on

   those provisions.

3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to

   these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.